Amazing Occasions Terms & Conditions of Hire

Bookings, Payments and Fees

By placing an order with us either by email, online or verbally, it will be deemed that our terms and conditions of hire have been read, understood, and fully accepted by the customer.
All bookings are subject to a non-refundable 20% booking fee at the time of booking.
We reserve the right to make changes to advertised prices without notification.
If an event occurs beyond our control, such as traffic, vehicle failure or adverse weather conditions, & subsequently prevents us from fulfilling our obligations, you will be notified at our earliest possibility. A refund of any monies paid in relation to the hire fee or part payment for delayed start (a minimum of one hour after our expected arrival time), excluding delivery fees, will be returned to the hirer. No further compensation will be due or paid irrespective of loss of earnings or expenses incurred.
The hire period is as agreed at time of order. If there is any obstruction by the customer or unnecessary excessive delay caused at time of delivery or collection, there will be charge of £30 per hour or part of. This will also apply where Ball Pool balls are not bagged up ready for collection.
It is the responsibility of the customer to inform us at the time of booking the location of the equipment set up, the access to the location & the requested delivery/collection times. This must be done for online bookings using the drop down boxes & writing in the Any Additional Info section, put in writing in an email booking all the requested information & explained clearly over a verbal booking.
Our delivery and collection times are approximate and cannot be guaranteed due to external factors beyond the Company’s control.
Any remaining balance due is to be paid in full and cleared 14 days prior to the event hire date. This does not apply to customer with account facilities. On specific occasions, we reserve the right to request full payment.
We reserve the right to refuse set up of hired equipment if the full outstanding balance is not paid in full 14 days before your booking.
If at any time a refund of any amount is due to the customer, this will be made within 14 working days. Please note that the specific refund time will depend on the customers card issuing bank.

Cancellations

Any cancelled Booking is subject to our cancellation fees:

Prior to 8 weeks to event 25% of order value
Within 8 weeks of your event 35% of order value
Within 6 weeks of your event 50% of order value
Within 4 weeks of your event 75% of order value
Within 10 days of your event 100% of order value

We cannot be held responsible if we are unable to complete delivery or set up the hired items, due to lack of access and/or required space or if the location is inappropriate. Your booking fee will not be refunded, and any outstanding balance not previously paid in full will be due.
In the event of us having to cancel your booking due to adverse or severe weather, your 20% booking fee, and any balance if paid, will be fully refunded within 5-10 working days. The specific refund time will depend on your card issuing bank.
We will not accept a cancellation by the customer due to weather conditions. If the customer chooses to cancel due to weather, this is a non-refundable cancellation, any outstanding balance will be due withing 7 days.

Terms of Use

Unless you have paid for supervision from ourselves the customer will be responsible for the supervision of the equipment, its care & safety from any type of damage, & the behaviour for all persons of all ages using the equipment whatever their capacity.
The customer will ensure adult supervision is in place whilst the equipment is in use & to ensure pre-school children do not use the equipment at the same time as older children &/or adults.
The equipment shall not be used any purpose other than as described and shall not sub-hire or allow/use the equipment for any unlawful purpose or in any unlawful way.
The customer will not allow any user onto the equipment wearing footwear, clothing with metal studs, glasses, sharp objects or keys, badges or any other similar items which could injure other users or cause damage to the equipment.
No food, drink or gum to be taken onto or consumed whilst on the equipment.
No alcohol, cigarettes and/or drugs to be taken onto or consumed whilst using the equipment.
If on collection the hired item is dirty or mistreated, a cleaning charge of £50 will be payable.
Face paints, party poppers and silly string are not to be used, sprayed or thrown on to the equipment. These cause permanent staining to the materials and in the event of any damage caused by these, the customer will be liable for charges incurred to repair or replace.
The customer is responsible for any equipment & product delivered to them whilst in their care & whilst the company & its representatives are absent. If at any point during our company absence damage may occur to the items hired, the customer will be liable for the costs involved to clean, repair, or even replace the items in question.
We highly recommend all users remove any wearable valuables and jewellery prior to using the hired equipment as we cannot be held responsible for any injuries caused, or the damage or loss to these items.

Equipment

The customer should inspect the equipment & agree that it has been supplied in good condition. If any faults are found, then the customer must advise the company representative before they leave the premises.
We reserve the right to substitute hired equipment to a similar style and value without notice in the event of damage from a previous booking.
All equipment sizes are approximate.
All goods and equipment will remain the property of the company at all times.
In the event of equipment fault or failure causing us to not fulfil our obligation to the customer, a pro-rata refund of any hire fee monies paid will be returned. This refund applies to the specific item at fault & not the entire hire package including delivery fee. No further compensation will be will due or paid irrespective of loss of earnings or expenses incurred.
Eye protection must be worn with hire of Nerf Tag Shooting Range and is the responsibility of the customer to supply.
All Simulator and Multi Ride equipment is designed to throw its riders off, so all participants must be aware of this prior to mounting the ride.

All riders do so at their own risk.
Only one rider is allowed on the equipment at any one time.
Riders must be a minimum of 1.2m tall and able to ride unaided.
Riders shall have no pre-existing medical conditions such as Epilepsy or conditions that affect their heart, back, neck or blood pressure. Nor have any condition which can be aggravated by the ride.
Riders must not be pregnant.
Riders must not be under the influence of alcohol or drugs.

Generator Hire

For Generator Hire without an Amazing Occasions Company Operative present:

The Generator runs on Petrol and comes supplied with one full tank. Apart from our 30KVA Industrial one which runs on diesel.
During the period of hire additional fuel will be required to maintain operation, at the customers expense.
The customer will be responsible to add the correct fuel. An empty Jerry Can will be provided for the customers use. This must be carried out by a responsible, competent adult who has the understanding of the generator and its operation.
It is the responsibility of the Hirer to ensure the generator has sufficient fuel to operate and to refill as and when required.
It is the Hirers responsibility to check the Generators fuel level at regular 30 minute intervals.
The Generator MUST NOT be allowed to run dry as this will cause damage. Any costs incurred to repair, or replace the generator if a repair is not viable, will be wholly at the customers expense.
THE CORRECT FUEL to be used in the Generator. Any other fuel will cause damage and therefore the costs incurred to repair, or replace the generator if a repair is not viable, will be wholly at the customers expense.
No liability can be held by the company if the Generator were to run dry due to the Hirer not refuelling, and subsequently causing the inflatables to lose their air and deflate whilst users are on them.

Site Location and Facilities

Hired equipment will be positioned and set up in one location as agreed on site at time of arrival. This will not be moved or relocated once in position.
The location of equipment set up will need to be within 50 metres of a power supply. It is the responsibility of the customer to have this confirmed prior to arrival. Please contact us to discuss options if not possible.
All applicable equipment must be secured to the ground at all times and must not be moved or repositioned. Safety mats will be supplied where applicable and positioned correctly. These must remain in place during the entire hire period.
We reserve the right to refuse delivery if we deem the location site to be unsuitable, including sloped and/or uneven ground, or if the customer has not notified us of any delivery or set up obstructions, including fixed ornaments, tree stumps and garden furniture. In this situation, no refund will be given and any outstanding balance will be due for payment within 7 days.
It is the customers responsibility to ensure that there is sufficient space for all products hired to fit in the required set up location. If on arrival, the site or venue is deemed unsuitable by our representatives, delivery and set up will be refused. No refund will be given and any outstanding balance will be due for payment by the customer within 7 days.
For Marquee flooring, the ground will need to be clean and clear, with no animal excrement on or near the area. If being placed on grass, the grass will need to be cut short. We can refuse delivery and set up if any of these requirements are not adhered to.
We reserve the right to refuse delivery and set up of your hired equipment if there is any type of pet/animal excrement in or near the area where equipment will be carried through and located.
In the event our representatives feel that the customer and/or their guests are at risk of endangering safety through behaviour, or causing damage to the equipment, operation will cease immediately, and all equipment will be removed. No refund will be given and any outstanding balance will be due for payment by the customer within 7 days.
In the event of an outdoor set up for any type of equipment hired, whether booked through our online booking system or by email or phone, the customer MUST inform Amazing Occasions prior to delivery, of what the outdoor surface type is. If on arrival, we have not been correctly informed of the surface type and it is not as expected or planned for, delivery and set up may be refused. No refund will be due to the customer and any outstanding balance will be due for payment within 7 days.
To ensure maximum security for inflatable equipment hire on solid ground, such as tarmac, concrete and bulk surfaces, a drill & rawl bolt fixing system will be required. This is drilling through the hard surface to install temporary anchors to the surface. Please note we can only drill into concrete & tarmac. We are not able to drill into porcelain tiles, block paving or decking. Drilled bolt holes will not be filled in by the company and it is the responsibility of the customer and at their expense to do so. If you would like us to fill in the holes we can do this at an extra cost, The cost would be dependent on how many holes there are to fill & would need to be quoted prior to your event.
It will be assumed that any required drilling will have the full permission of the property/landowner to do so.

Weather Conditions

Our products are weather sensitive, and delivery/collection can subject to change due to weather conditions. In the event of adverse weather, such as high winds and torrential rain, any booking may be cancelled, and our cancellation terms apply. Our decision to cancel due to weather will be final and will not have made lightly. It is entirely for customer safety.
We will arrive on the day as planned at the time of your booking, regardless of weather. The weather is not a condition of hire, and your booking cannot be cancelled because of it. This does not apply in the case of adverse weather conditions mentioned above which will compromise your safety.
We recommend you provide shade over inflatables in hot weather as the fabric and safety mats can become very hot to the touch in the sun. During hot summer weather, users of inflatable equipment should wear socks so as not to burn the soles of feet.

Liability and Insurance

Our company liability insurance is for £10,000,000 and covers any injury or accident deemed to be our fault, or the fault of our staff and/or equipment and products.
Our company accepts no liability for any damage to or loss of personal property and/or any injury arising from the use of hired equipment.
Any equipment or product booked for ‘Dry Hire’ will not be covered by our company liability insurance and the customer should have their own suitable insurance cover arranged at their responsibility.
Any liability will be excluded for a claim or injury received whether directly or indirectly related to the use of drugs and/or alcohol.
Any liability will be excluded by our company for the loss, damage or injury caused to any person by using the equipment contrary to these signed Terms & Conditions.
Provided that the equipment is used in accordance with these terms & conditions of hire, those using the equipment should do so safely. Accidents however can still happen. We cannot accept liability for injuries, or any loss sustained, howsoever caused, in the absence of our company & its representatives. As the equipment will be in the possession & control of the customer whilst in use, any liability for injuries or other losses caused other than in the circumstances described above rests completely with the customer. It is highly recommended that the customer has adequate public liability insurance covering his or her liability arising from the use of the equipment provided. If any accidents happen during your hire period please make the office aware and follow up in writing so that we have it on record.

Photography & Video

As a company policy we require all staff to take photographs of our equipment at all of our set ups. We sometimes use these for social media, marketing & promotional purposes.

If for any reason you would like us not to use them please make us aware.