Frequently Asked Questions

CAN I HIRE INFLATABLES / ITEMS OVERNIGHT?

  • Yes, most of our items can. It will state on the website of each individual item if it can be or not.
  • Overnight hire isn't a 2nd days hire. It will be collected AM or at a time arranged with you.
  • If you require another days hire you would have to pay for a 2nd day, not an overnight charge.
  • Extra charges apply.
  • Equipment must be kept safe and in a locked secure place.

DO YOUR INFLATABLES HAVE SHOWER / SUN COVERS?

  • Yes, some of our items do, it will state on the website of the individual item.

DO YOU HAVE INSURANCE / PUBLIC LIABILITY COVER?

  • Yes, we have 5 million pound Public Liability, which covers for any injury or accident that can be deemed the fault of our staff &/or our equipment.

CAN THE INFLATABLE GO INDOORS OR OUTDOORS ON HARD SURFACES?

  • Yes, most of them can. It will state on the individual items which can & which can't. It is the hirers responsibilty to check the size of the venue & the space the equipment will be going. Just let us know at the time of booking whether set up is indoor or outdoor and we'll do the rest. If you have a query about this please get in touch.
    *Outdoor set up on a hard surface now requires us to drill into the ground for safety reasons. A drill & rawl bolt fixing system will be required. This is drilling through the hard surface to install temporary anchors to the surface. Drilled bolt holes will not be filled in by the company and it is the responsibility of the customer and at their expense to do so. Please note we can only drill into concrete & tarmac. We are not able to drill into porcelain tiles, block paving or decking

WHAT ARE THE POWER REQUIREMENTS?

  • A 13amp power supply socket is required for each inflatable (Assault courses are made up of more than one inflatable) If unsure how many inflatables are being used please contact us
  • The sockets must be within 50 metres of equipment. Please contact us to discuss options if this is not possible.

WHAT IF IT RAINS ON THE DAY?

  • One of our team will contact you in the event of heavy rain to discuss safety issues involving the items you've booked.
  • If it is torrential rain we will cancel the booking for safety reasons, as safety is our number one priority.

IS THERE A DEPOSIT TO PAY?

  • All bookings are subject to a non-refundable 20% booking fee, to be paid at the time of booking.

WHAT IF I NEED TO CANCEL THE BOOKING?

  • Prior to 8 weeks to event 25% of order value
  • Within 8 weeks of your event 35% of order value
  • Within 6 weeks of your event 50% of order value
  • Within 4 weeks of your event 75% of order value
  • Within 10 days of your event 100% of order value
  • We understand things happen and cancellations are unavoidable, but please let us know at least 48hours prior to your booking time and date that you no longer require the hire.
  • If the booking cancellation is over a weekend or bank holiday, please call our mobile number 07900 004324 as emails aren't manned over these days. Please also confirm the cancellation in a quick email for us to confirm against your booking.
  • If we have to cancel your booking due to severe weather, your 20% booking fee will be fully refunded.
  • If on the day we are unable to deliver or setup the hired items, due to lack of access and/or required space or inappropriate location, your booking fee will not be refunded and the full balance will be required.

CLEANING CHARGES?

  • There will be a charge if the item is mistreated or dirty as a result of being in your supervision.
  • When one of our team come to collect the item, please make sure it's as clean as when it arrived.

WHAT IS YOUR DELIVERY POLICY?

  • The cost of delivering to a particular area will be advised when you choose your area. We may be able to deliver outside the areas available on our website. Therefore, if you are outside of the areas shown on our website, please contact us to see if we can help.
  • If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.
  • Delivery times are approximate & we cannot be held responsible for late deliveries due to unforseen cisrcumstances outside of our control.
  • Please ensure that there is adequate space for our items, the location site is accessible & that you have cleared the area of mess & debris. We will be unable to provide a refund if we cannot deliver your item due to a lack of space, debris, accessibility or due to an inappropriate location.
  • Please ensure your bookings leave enough time for set up and set down. This is particularly important with hall bookings. If you are hiring any food or drink products please make sure you have enough time for these to be prepared.
  • Standard delivery / Collection times are free & we always try our best to accomodate requests for specific times within this time frame where needed. Such as if a party starts before the cut off period of delivery. This is a good will gesture only & we cannot guarantee that we can deliver at that particular time. Although we do our uttmost to plan our deliveries around these times, we cannot be held responisble for a delivery not being at a specific time between 8-12

THE VENUE HAVE ASKED FOR A PIPA CERTIFICATE DO I NEED ONE?

Please see our document outlining what does & doesn't need a PIPA Certificate HERE

If you have any other questions please feel free to contact us. All our contact details are on our CONTACT page.

Please visit our Terms & Conditions page for the full list of our terms and conditions of hire, which should answer any further questions you may have.